Friendly and helpful staff that genuinely care about your needs. Mark was efficient, honest and more than fair when helping me with my ring needs. Not to mention the care that went into making sure we were comfortable and that everything was "covid" clean when we arrived!
I needed to get a couple birthday gifts for some friends and I called about 10 minutes past closing. Brie answered the phone and I was pleasantly surprised at her willingness to help! Since COVID and we have shelter in place I wasn’t sure the process but we did everything via text and I was able to pick up my gifts curbside with no issues! Fantastic customer service! I’ll be back many times over!
I can’t express how great and personable the service was at Cooper & Binkley, especially during this time! I arrived without knowing that I needed a virtual appointment. They were very accommodating, patient, and helpful as I needed to pick up a last minute gift! All employees had masks and hand sanitizer galore was also available. Thank you so much for helping me out with last minute!!!
Great service. Very friendly and professional. Stopped in for a watch battery replacement which was taken care of quickly on the premises. When it was time to pay, I learned that the service was free of charge, but that instead I could donate to a local charity they support, if I wished. How wonderful! I was happy to contribute and will definitely return. Thanks!
This was a truly amazing experience! I have never dealt with any sort of jewelry repair, or truly a jeweler in general. The service and quality of work at Cooper & Binkley was top notch.
I came in with two rings of my wife’s, both were her great-grandmothers. Both needed extensive repairs. The one is a very intricate and delicate wedding ring that my wife wears as hers. They both came back as totally different rings! It was astonishing. I could not be happier with the results. I could not recommend them enough. Well done!
Recently purchased my engagement ring and wedding band and had an excellent experience! The entire staff was knowledgeable and helpful and made the process very easy! The reward points from the engagement ring helped lower the cost for the band as well which was awesome. I recommend Cooper & Binkley to all my friends and family!
I had a Christmas gift I was not comfortable putting on after some circumstances. So I thought this might be a long shot...but I wonder if they would let me exchange my jewelry? Mark the owner said of course we want you to wear something from us and enjoy it. I came in and Mark helped me and I left with a beautiful necklace and ring and still have some store credit for a rainy day. Beautiful jewelry very clean and pretty store. And the customer service was amazing. I can't wait to come back ❤
Every time myself and or my husband go into Cooper & Binkley’s we are greeted with nothing but kindness. They always remember us and the pieces that we like (we just bought a fun ring I have been looking at for months). They were able to do a rush fix on a ring my grandmother gifted to me so she could hopefully see the results before she passed. This is a top notch place and I can’t thank the staff for an always extremely pleasant and special experience!
I have been going to Cooper and Brinkley for many years. I have been married almost 45 years They just put new prongs on my main diamond of my engagement ring and the other diamonds on the side. The staff are always kind, helpful, and trustworthy. I would not go to any other jeweler.
Thank you for getting my ring done in such a timely manner. I never like to be with out it. Diane Bauserman
Cooper and Binkley far exceeded all of my expectations in regards to cleaning and making proper adjustments to my engagement ring. They were more than reasonable with their pricing and I also received some education while there! Highly recommend!!
I love this establishment and its staff! Even when I walk in right from work and I'm a bit on the haggard side, I'm met with a smile. Everyone is so helpful. If they dont have exactly what your looking for. They will find it if possible to do so. I absolutely have and will continue to recommend Cooper & Binkley to everyone!
A delightful experience. The store is located in picturesque downtown Brighton and has been in business over 70 years. The building itself has been renovated but with care to keep the charm of its historical legacy. We were treated like family even though it was our first visit. There are also many extra perks such as a loyalty reward program ( we earned $30 towards a future buy with out purchase) but they also sometimes give “bonus” $ like for holidays, free gift wrapping, 10% off for wearing an ugly Christmas sweater ...I was also very impressed to see that they offer free watch repair with all donations going to the Chad Tough Foundation. There was a variety of options to choose from too in terms of price, style, ...I highly recommend this jewelry establishment-we really enjoyed the fun, welcoming atmosphere and plan to revisit soon.
Excellent stock! And if you don’t see what you want they will work with you to custom make the piece of jewelry you are looking for. Highly recommend visiting their place. Kathy, Mark, and the rest are all excellent people to work with.
They have the best customer service! I get my wedding ring cleaned whenever I'm there and it looks as beautiful as it did 25 years ago. The Alex and Ani selection is great!
I've just purchased a new wedding band from Kathy, at Cooper and Binkley. The experience couldn't have been better! They have a nice selection of items and are partnered with some high end designer . The atmosphere is very relaxed and free of sales pressure. The merchandise speaks for itself. I would definitely recommend them to friends and family!
Cooper & Binkley is an absolutely great place to do business! I’ve been a customer for many, many years. They deliver an atmosphere that is very comfortable and service that is truly exceptional. I believe that we are fortunate to
have a local jeweler that is a real part of our community in many ways.
Such a great experience working with this small, local company to pick out our wedding bands. Meg was delightful to work with, and extremely helpful - we never felt pressured into anything we didn't want, and were shown exactly what worked for us within our budget and styles.
I can’t say enough about this jewelry store! I have shopped for jewelry in many different places and luckily return to Cooper-Binkley jewelry on a whim. Wow, what an experience! The staff is extremely knowledgeable and their service oriented atmosphere will blow you away! You will feel special shopping here and look forward to the next visit. This is a rare find, don’t miss out, stop in and be your own judge! You don’t be disappointed!
This is absolutely the best jeweler we have ever come across !!
Mark is very attentive and easy to work with, he listens to your concerns and goes the extra mile for every customer. The sales manager Brie is very customer oriented and takes every step to make sure your diamond purchase is a very pleasurable experience!!!
This Jeweler is absolutely 5+++++ STAR !!!
Great job repairing my engagement ring! It looks better than it did when I bought it (not from Cooper and Binkley) and the turn around was so fast. Will definitely be coming back for my wedding band.
Kathy made my experience shopping for the engagement ring and both wedding bands really easy.
I actually enjoyed my experience tremendously. Wouldn’t shop for jewelry anywhere else. They took my ideas and found many different choices until the right one was chosen. A+ experience
Mark and Barb have always exceeded our expectations in securing and designing jewelry for us. We have used Cooper and Binkley Jewelers for many special occasions and received excellent service before and after each purchase. Their knowledgeable staff makes the shopping experience a memorable one. We will continue to use their services in the future and would highly recommend them .
Only jeweler we use! Whether we are making a smaller purchase or large, we are always treated with kindness and professionalism. Love the wish list and selection in the store with a variety of designers and price points! Great small business who supports community programs and gives back.
Very friendly staff, even today when they were busy with an event. My ring fits and looks perfect now. Mark is also willing to sit with me at a later date to discuss ideas with other jewelry I have. The store also has unique pieces you won't find in the big box stores. Oh, and charges were minimal!
We shopped around to a few different jewelers, but landed here thanks to their warm, welcoming, helpful staff. Kathy helped design a few custom pieces and even when we were just browsing, she gave us her full attention and expertise. We will never use another jeweler because these guys are the best!!
513 reviews, 492 5-stars when writing this, I don't think you even need to read any, that speaks for itself! I'll still add another and say that this is some of the best costumer service I have ever received, above and beyond seems to be their motto! I didn't feel pressured as I had at other places and here they really spent the time helping me find the perfect engagement ring, not just trying to sell me the most expensive. I had a great time working with Kathy and all of their other staff is great as well!
I will definitely be using Cooper and Brinkley in the future. I had my ring sized down at another jewelers.. it was supposed to be 5.25 and when I got it back it just didn't feel right. I took it to Cooper and Brinkley just for them to check the size and they said it fell in between 5 and 5.25.
Cooper and Brinkley took my ring and fixed it right on the spot at no charge!! Definitely something they didn't have to do since I've never used them before.
They really went above and beyond to make sure my ring fit perfectly.
Thank you so much! I never leave reviews but I have to give you guys props.
Husband lost his wedding ring of 10 years. We had it insured thank the Lord. We went to a few stores in Brighton with no luck. Cooper & Binkley Jewelers selection was amazing. This was a hard task to choose as there selection was so much more than most stores and the quality of the rings and the knowledge of the staff was outstanding. They handled everything with the insurance company too. We will be going back soon, as Christmas is right around the corner.
Everything you would want can be found at Cooper and Binkley's. Through the years we have purchased many nice things here. We go there because they are kind and friendly and creative. This trip was to have a chain repaired. We appreciate that they care about and are involved in the community and donate to many events. We like to just go in and look around and say hi. We would not go anywhere else.
My favorite place for all of my jewelry needs. The best service, always helpful and happy to see you. Let’s not forget they also carry Godiva chocolates. Mmmmmm. Thank you for being so awesome!!!
The employees were extremely helpful and very thorough. They were able to make an amazing engagement ring for me on short notice and in time for a vacation that I was going to pop the question on. Like I said the employees were very helpful and asked about all the details that would go into making the perfect ring for my fiancé. They were able to get a variety of diamonds in a very short amount of time for me to choose from. From there they sized the ring and mounted the diamond on it for me to pick up about a day later. All the employees are extremely nice and friendly. Will definitely be going back for other jewelry needs!
The ownership and staff at Cooper and Binkley Jewelers were exceptional!! They were able to get me exactly what I wanted, custom made, on time and for a great price. I truly recommend their highly professional and qualified staff. I feel I’ve made a few new friends in Downtown Brighton.
I went in to get some fixed, and to buy some Alex and Ani jewelry. I worked with Cathy, and she took the time to go over my jewelry fixes to make sure everything was exactly how I wanted it. I really appreciate that she took the time to double check that she understood exactly what I wanted. I never felt rushed or looked down on, which has happened at other places. Overall a great experience.
I always have a wonderful time at Cooper and Binkley. Everyone is so helpful and I love that they clean my rings for me. I Will never use another jewelry store, ever!
I love Cooper and Binkley's! We have been customers for 25+years. Wonderful selection and top notch service. They really care for their customers and will always make sure everything is perfect.
Brought in a necklace that was a gift and not bought here They replaced a piece on it and didn't charge me. This is a local business that my husband and I frequent often for gifts and personal purchases. I have been always pleased with this jewelry store.
I buy a lot of my jewelry at estate auctions and when I win something that I suspect may be valuable, I always bring it to Cooper & Binkley for an appraisal. The staff are exceptionally friendly and honest, and the appraisal turnaround time is quick.
Whether a piece appraised for $3,000 or $200, I’m always happy with the service I receive.
everyone there is great. so helpful. great options and any style ring, they can make. my wife and I got both our rings from here. totally custom experience. recommend this place to everyone.
I’ve used Coopers for all my years in Brighton & have always been impressed with their professionalism, knowledge, fair pricing & the amount of time it takes to have something repaired. I’ve had friends tell me they don’t go to Cooper’s because they Think they’d be expensive. They couldn’t be more. I trust them totally with my valuables
Whether I'm going to purchase a new piece of jewelry or have one repaired, this is where I go. All of the staff is great and very knowledgeable. I never feel rushed and can always add something to my"wish list". Pricing is reasonable and if it's not in the budget there are less expensive alternatives. And even if I don't buy I'm still welcome to browse, get my rings cleaned and get a chocolate kiss.
All of the employees are so kind, knowledgeable and helpful in helping me pick out a gift for my 16 year old daughter!! I saw some things for myself as well!! Will definitely be back!!
I have two very special rings my children gave me 20 years ago this year for Christmas. One is yellow gold and says M❤️M, the other white gold, with 3 small diamonds; representing the past present and future.
I had taken one ring to be cleaned up, and the other to have a decorative prong fixed. Upon picking them up, I was mentioning how long I had these, and the MOM ring having a couple near escapes; I can’t wear one without the other. The very kind salesgal suggested having them joined together; it would stop the movement of them rubbing together, which she could see already the ware on the white more delicate ring. I was so thrilled and thanked her for wonderful idea!
I picked the duo up yesterday, and they are so beautiful standing together, without the gold ring spinning around.
I can’t believe I never thought of it before. Had I not shared my little story of them always together...
Thank you Cooper & Binkley for everything you do for our community, plus so much more.
God Bless!
My family has been going to Cooper & Binkley for over 20 years. When I got engaged I knew this was exactly where I wanted to go. Kathy was amazing and helped me design my own wedding band with a family diamond. I love the result and would suggest this jeweler to anyone.
Kathy
helped me put my three rings into one beautiful ring. The diamond fell out of my wedding ring and she figured out how they would all look great together. Tony did great job working it all out for us. I will be back as a customer.
About 15 years ago I had my engagement and wedding ring melted down and diamonds and gold put into a bracelet. They did a magnificent job - it's absolutely gorgeous. I'd recommend this Jeweler anytime. They do lovely work.
We took my wedding ring of 31 years into Mark to have it resized and possibly reset. My ring was missing a few prongs and we were so fortunate my diamond wasn’t lost. We talked about a new setting with potentially adding two diamonds to the pear solitaire. I sent Mark a picture of my favorite and he reproduced it with my solitaire pear and two proportionate side pear diamonds. It is absolutely gorgeous and so what I wanted. I wanted something that was “me” and that is absolutely what he delivered. He didn’t try to do more than I wanted. He listened to me and my ring is “me”.
They are a great hometown jeweler truly here to help! Whether it be with a cleaning, repair or sale, they are dedicated to taking care of everyone equally. I enjoy supporting local and am so glad I found this gem!
Purchased an Alex & Ani bracelet for a friend. Customer service was fabulous!! Had my 3 year old granddaughter with me and she was entertained with trains and when she was about to have an accident in her pants they were kind enough to let her use the bathroom which is not for public use. I was so grateful! I'm definitely going back. So many beautiful things in the store!
I came in the day before my mother's birthday to find a nice pendant. I was pretty nervous/anxious because I am not an experienced jewelry shopper, I had procrastinated way too long (her birthday was the next day), and I ended up getting there later in the afternoon than I had wanted.
However, shortly after walking into their doors, I began to feel more comfortable. Everyone in the store was super helpful, going over what was in stock and what might be available for overnight delivery. More importantly, they all were focused on finding something that fit my desired criteria. I never felt pressured to look at anything I was not interested in.
In the end, I went with a semi-custom made piece centering around a beautiful gem that the owner showed me while the manager and others were looking up other options. While I was there, I think I met everyone on staff, including the goldsmith, and felt like the whole place was energized to make things happen in time for my Mom's birthday the next day.
It all worked out. We picked up the pendant on my Mom's birthday (on the way to a delicious dinner at Brighton Bar and Grill) and she was blown away by the beauty of her new pendant. Everything about this process went smoothly, and I am extremely happy with the pendant, which I believe I could stare at for hours... sinking into the beauty of its sparkly sublime blue zircon.
Cooper and Binkley Jewelers made getting my engagement ring a wonderful experience! From beginning to end, I was able to relax and enjoy the experience knowing that I had such a great team behind me! I couldn't have asked for a better experience!
Thank you so much!
All of the staff is extremely friendly and helpful. They'll recognize you when you walk in the door, and help you any way they can. They have a great selection in the store, and if they don't have it they'll get it for you quickly. They also have a jeweler on site, so no need to wait weeks to get your ring resized.
All the staff at cooper-Brinkley were friendly and helpful. They fixed my ring and then went out of their way to ensure I didn’t have to make another trip. There was a miscommunication when I wanted the gold finish textured, but they took it back and the jeweler finished right away while I was still there. Love this place and will go again. Looking forward for to the trunk show!
This place is unbelievable. You want a good deal and and friendly service this is your place. Mark was amazing at letting you know your options and can help design an amazing ring. Best part is they treat you like family not a number like the big stores.
Great customer service, very pleasant and knowledgeable staff.
They took diamonds from my old wedding ring and made a beautiful necklace pendant and a set of ear rings from it. Turned out stunning. Highly recommend this business for buying or customizing jewelry.
